Shipping policy


We serve products to Mainland Spain, Mainland Portugal, Germany, Italy, Denmark, France and Netherlands.

As soon as the purchase process is completed, the product will be shipped by the means that Exhal makes available to the user. 

Shipping costs are borne by the customer. In the payment process, the client will be informed of the cost of these depending on the chosen rate. Shipping costs will not be charged to the customer when the chosen rate is in free promotion.   

Delivery times: 

Mainland Spain: 

Standard rate: 2 to 5 business days 

Express Rate: 24-48 H * Orders received after 5:00 p.m. (peninsular time) on business days will be shipped the day after they are made. Orders placed on non-business days will be shipped the first business day after they are placed. Orders placed after 5:00 p.m. on a Friday will ship the following Monday. 

Mainland Portugal, Germany, Italy, Denmark, France and Netherlands from 4 to 10 business days.

*Estimated delivery time from shipment confirmation. IMPORTANT: Due to the current situation caused by COVID-19, deliveries may experience a delay with respect to the delivery times mentioned above.   

Orders received during the period of sales and/or promotions (2x1, Blackweek, Cyberweek, Christmas) may experience a small delay in delivery times.  

In no case Exhal will be responsible for the costs caused by customs or the possible retention in them.   

It will also be the responsibility of the latter to ensure at the time of delivery that the shipment is in good condition. In this way, if the box is open or if the appearance of the packaging raises doubts or suspicions about infringements of the inviolability of the product, the customer should not receive it, immediately notifying Exhal Brand through the Contact Form.   

There may be exceptional situations that prevent these delivery times from being met, such as promotional periods, unforeseen events with the courier service, system updates or circumstances of force majeure.   

If at the time of delivery, there is an absence at the indicated address and the package cannot be delivered, our Courier Service will contact the customer in order to find an alternative delivery solution. If, even after considering alternative delivery solutions, the package continues to be unable to be delivered repeatedly, it will be returned to our facilities and, once received, the product or products purchased will be reimbursed.